Help System

Feedback

FEEDBACK

The Feedback System is tied to the Contact Us area on the front end of your website. Once a site visitor has filled out the Contact Us form and hits Submit, the submission will show up in this area.

Under Contacts-Feedback in the Admin area, the system will total the number of new inquiries.

Under Contacts - Feedback, click on Feedback.
To view the submission in full, click on the hyperlink of the subject.
You will then be able to view the sender's name, email address, comments, IP address and whether or not they would like a returned response.
You have the choice of responding to the email, forwarding it, filing it away or deleting it entirely.
When you forward the email, you have the option of changing the subject line. The default subject line is: Please Respond to This Email. To change the default, please contact support.
The system can also email the submissions to individual email addresses. To enter in the email addresses, click on the link - Click here to maintain list of possible emails messages can be forwarded to or copied to...
- Enter in the email addresses for all locations in order for the system to work properly. Hit Save.
- The Additional Feedback Emails area will send all submissions to the email address entered in the fields. Enter in name, email address and select the Send checkbox. Hit Save.
- For site admins with rights to this module, the system will filter by location. If a location-based site admin has rights to Feedback, then they will only manage the feedbacks for their location.

Bulk change feedback statuses - to change the status of feedback items in bulk:

Click on the Feedback link.
Select the appropriate month(s), Year and Status.
Hit Show.
Scroll down to the bottom of the page.
Click on the Change Status button.
Select or deselect the feedbacks.
Select the status you'd like to change the items to at the bottom of the page.
Hit Change Status.
Note: This is a Webmaster only feature and is only available if there are 5 or more feedbacks in the system.

Track Blocked IP Addresses - you can now track blocked IP addresses via the Feedback area. There is a 'click here' link to maintain the blocked IP list.