• Click on Create Tech Help.
• Problem From: Choose a Staff Person.
• Location - Select a location and room number.
• Current Status - Determine the status.
• Assign a technician.
• Enter in an Asset Tag # or Equipment # (optional).
• Select the Activation Date.
• Enter in a due date (optional).
• Under Details, choose a category and subcategory (these are setup under Categories).
• Enter in the tech problem description.
• Enter in internal comments that are only seen by other Tech Help staff (optional).  
• Hit Save.

Please note:  More activation dates and recurring dates can be added on the bottom of the form.

Once the request has been added, the following features are available:

• Setting a priority to the tech request.
• Emailing the technician of the request.
• Enter in comments for the staff member to read.
• Hours tab - enter in the technician hours.
• Billing tab - enter in billing details, budget code and amount.
• Worksheet tab - printable worksheet to handout to technicians.
• Review tab - review the tech request details and print if necessary.
• Delete - delete the tech request. This is not recoverable if deleted.